WHAT TO EXPECT
the main reason that reliable moving co was founded is to provide more transparency and confidence to the customer throughout the moving process. By implementing our core values of upfront pricing, honest character and true integrity, we take the time to get to know each customer and their specific moving situation rather than treat all moves the same like many others within the moving industry. below is a transparent overview of each step you will experience throughout your entire moving process.
reliable moving co - the best move you can make!
BEFORE YOUR MOVE
you will have a phone call directly with one of our team members, not a call center, to go over the information for your specific move and answer any questions you may have to ensure that we provide you with the most accurate quote possible.
you will then receive your free and accurate upfront and honest quote via text/email within 1 hour of speaking with us about your move. Remember that we have no hidden charges or fees of any kind!
we will follow up with you via text/email to answer any questions you may have about your quote or to collect your deposit and sned your contract if you would like to move forward with booking us to make your move easy and stress free.
Once you decide to move forward with booking us for your move, we will email you a secure link to view your contract to electronically sign and pay your deposit to lock your move in on our schedule and then send you a full confirmation via text/email.
we always follow up the day before your move to ensure that you are all set, review your move scope and answer any final questions you may have.
DURING YOUR MOVE
our professional, background checked crew will arrive at least 5 minutes before your scheduled start time on the day of your move.
our crew will call you to notify you that we have arrived on site and will meet up with you.
our crew will do an initial walkthrough with you to inspect for any pre-existing damage, risk of damage, or additional items in excess of your initial move scope.
our team lead will then go over the entire move scope with you before starting to make sure the move details and payment details are accurate and transparent.
our crew will work hard and efficiently to complete your move safely and securely.
Once our crew has completed the load up, they will complete a final walkthrough with you to make sure everything is done and nothing is left behind.
you will then receive a link that shows the location of our truck and provides an ETA to your unload location that updates in real time.
our crew will always communicate before any additional time will need to be added if needed to ensure that you are fully aware.
before the final unload or final leg of your move, our crew will go over your estimated balance due and answer any questions you may have before collecting the payment and beginning your unload or final lef of your move.
upon completion of your move, our crew will do one final walkthrough with you to make sure that everything is completed to your utmost satisfaction and ask if there is anything we could have done to make your move experience even better.
our crew will then go over your final balance due and answer any questions you may have before collecting one last signature and the final payment.
AFTER YOUR MOVE
upon completion of your move, we will send you one final text/email to show our appreciation for your business and trusting us with your move.
we will follow up in 6-12 months via text to see if you are in need of any further moving services in the future.